Smart Horizons, a division of Darwin Global, LLC., is an online education provider and software development company that is changing the face of online learning, employee performance evaluations, and dispatch emergency response on a global level. We serve organizations and individual learners around the world by meeting their education, training, and workforce competency goals through our secure, proprietary learning management system and software environments. Our cloud-based family of software solutions and education products make it easy for organizations to define and individuals to master desired outcomes.

Did you forget your password, and now you can not access your online training? This tutorial will guide you through the steps needed to pick a new password. Once you request to change your password, an email will be sent to the email that you provided when you registered.

The email will contain a link for you to click on. Clicking on the link will allow you to choose a new password. Tip: This information works for all NexPort Campus users.

The link in the email is only active for 24 hours. If you do not click on the link, your old password will still be usable.

Detailed steps are outlined below. Clicking on any of the images will open that page in a new window.

• Navigate to your Login page - Just below the area where your Login information is entered, click on the blue “I cannot access my account” link. This will take you to the Help page.
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  • Start Password Reset
• Select the “Reset your password” link -This will take you to a page that will start the reset process.
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  • Reset your password
• Enter your Login information & select the “Continue” button
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  • Enter your system email and select “Continue.”

If the Login was

• Recognized: You will receive a “success” message. Check the email address that is associated with your account. You will receive instructions explaining how to complete the password reset process. The link contained in the email will only be active for 24 hours.
• Incorrect: You will see an error message. Please return to the Help page and re-enter your Login name. If you are still not successful, please email Customer Support using the link on the Login page, or call (855) 777-8031.

Please allow 2 business days to receive your user name and password. Follow-up queries may be sent to info@smarthorizons.org; please include the order number from your email receipt.

Additionally, you may also call us at 1-800-261-6248 (U.S. toll free) or 850-475-4000 (local/International).

Each individual subscription allows a user access to training for 365 days from purchase date.